BCI Plus Size Knee Brace for IT Band, Buckling, Meniscus Tear

• Hyperextended knee
• Meniscus injuries
• Patellofemoral Pain Syndrome (PFPS) 
• Mild to moderate instability of knee joint
• Mild to moderate sprain of the collateral ligaments 
• Mild ACL or PCL injuries
• Chronic inflammation after operation or trauma
•  Quadriceps tendonitis

L1812

Available in Black and Silky White colors

The transaction shall show in the category of medical expense with your FSA/HSA card.

If you use an active FSA/HSA card, your purchase will be auto-substantiated and you can skip the claims process. Note that not all FSA/HSAs are created equal; always check with your FSA/HSA administrator about plan allowances and requirements before you shop.

Shipping information
We offer standard shipping of all orders from www.wegetcare.com , expected delivery time is 10 - 15 Business days. We do not currently offer expedited shipping options.Orders are typically processed the same business day, if received by 10AM Pacific time. If received after this time, they will be processed the next business day.

Order and shipping confirmation
An order confirmation email containing your order details will be sent within a few hours of purchase. A shipping confirmation email containing your tracking information will be sent within 24 hours of when your order is shipped. Please add support@wegetcare.com to your address book to ensure receipt of order details.Delivery address
Delivery address cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order.

Sales tax
Your purchases may come from various locations. We are obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipping to California addresses.Domestic and 

International shipping
We Get Care 有醫靠 offers domestic shipping within the U.S. (including Alaska and Hawaii) for now.

運送資訊
我們為 www.wegetcare.com 上的所有訂單提供標準運輸，預計交貨時間為 10 - 15 個工作天。我們目前不提供加急運送選項。如果在太平洋時間上午 10 點之前收到訂單，通常會在同一工作日處理訂單。如果在此時間之後收到，它們將在下一個工作日處理。

訂單和出貨確認
包含您的訂單詳細資訊的訂單確認電子郵件將在購買後幾個小時內發送。包含您的追蹤資訊的出貨確認電子郵件將在您的訂單出貨後 24 小時內發送。請將 support@wegetcare.com 新增至您的通訊錄，以確保收到訂單詳細資訊。

送貨地址
訂單出貨後，送貨地址無法更改。在完成訂單之前，請仔細檢查送貨地址。

銷售稅
您的購買可能來自不同地點。根據法律，我們有義務對運送到加州地址的應稅訂單相關的運費和手續費徵收銷售稅。

國內和國際運輸
目前只運送美國境內（包括阿拉斯加和夏威夷)

We hope you love what you ordered. If for any reason you are unhappy with your purchase, you are welcome to return it within 14 days from the date on the packing slip or invoice for a full refund of the purchase price (less any shipping and handling), when purchased directly from www.wegetcare.com. To be eligible for a return, your item must be in “new” condition and all components (all accessories, all packaging must be included) and the item must be packaged in the original packaging as it was received in. Due to the hygienic nature of some of our products, we are not able to issue credits, refunds or return authorizations for braces that have been used or refurbished braces (*For all purchases made between 11/25/24-12/24/24, refunds/exchanges can be made through 1/15/25).
To start your request for a refund, please contact Customer Support. A confirmation email will be sent with your Return Authorization Number, mailing address of the warehouse, and shipping and packing recommendations. Please note that we do not cover expenses of return shipping for refunds or exchanges.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment. Please allow up to 10-14 business days to process your refund.

Third-party purchases (refund requests)
If you have purchased your product through a source other than wegetcare.com, and you are requesting a refund, you must coordinate the return/refund with that source and according to their product return policy. Some distributors have their own return policy. Please make sure to review the source’s refund/return policy before making your purchase decision.

Exchanges
Anything you purchase on www.wegetcare.com should arrive in pristine condition. If you order the wrong size, or feel that anything in your order is damaged or defective, please contact our Customer Support to exchange your item.

Free Shipping Orders
Your account will be refunded in accordance with We Get Care 有醫靠’s return/exchange policies of 15%restock fee of the invoice.

退貨和換貨政策
我們希望您喜歡您訂購的產品。如果您出於任何原因對所購買商品不滿意，歡迎您在裝箱單或發票上註明的日期起14 天內退貨，如果直接從 www.wegetcare.com 購買，我們將全額退款（減去任何運費和手續費）。為了符合退貨資格，您的商品必須處於「新」狀態，並且所有組件（必須包括所有配件、所有包裝）以及商品必須採用收到時的原始包裝進行包裝。 ，我們無法為已使用過的牙套或翻新牙套發放積分、退款或退貨授權（*對於24 年11 月25 日至24 年12 月24 日之間進行的所有購買，退款/換貨均可截止日期為2025 年1 月15 日）。
若要開始申請退款，請聯絡客戶支援。我們將向您發送確認電子郵件，其中包含您的退貨授權號碼、倉庫郵寄地址以及運輸和包裝建議。請注意，我們不承擔退款或換貨的退貨運費。
如果您運送的物品超過 50 美元，則應考慮使用可追蹤的運送服務或購買運送保險。我們不保證一定會收到您退回的物品。
收到並檢查您的退貨後，我們將向您發送一封電子郵件，通知您我們已收到您退回的物品。退款處理完畢後，退款將自動計入您的信用卡或原始付款方式。請等待 10-14 個工作天來處理您的退款。

第三方購買（退款要求）
如果您透過 wegetcare.com 以外的來源購買了產品，並且您要求退款，則必須與該來源協調退貨/退款事宜並根據其產品退貨政策。一些經銷商有自己的退貨政策。在做出購買決定之前，請務必查看來源的退款/退貨政策。

交流
您在 www.wegetcare.com 上購買的任何物品在送達時都應保持原始狀態。如果您訂購的尺寸錯誤，或認為訂單中的任何物品損壞或有缺陷，請聯絡我們的客戶支援以換貨。

免費送貨訂單
您的帳戶將依照 We Get Care 有醫靠的退換貨政策（發票金額 15% 退貨費用）進行退款。