We hope you love what you ordered. If for any reason you are unhappy with your purchase, you are welcome to return it within 14 days from the date on the packing slip or invoice for a full refund of the purchase price (less any shipping and handling), when purchased directly from www.wegetcare.com. To be eligible for a return, your item must be in “new” condition and all components (all accessories, all packaging must be included) and the item must be packaged in the original packaging as it was received in. Due to the hygienic nature of some of our products, we are not able to issue credits, refunds or return authorizations for braces that have been used or refurbished braces (*For all purchases made between 11/25/24-12/24/24, refunds/exchanges can be made through 1/15/25).
To start your request for a refund, please contact Customer Support. A confirmation email will be sent with your Return Authorization Number, mailing address of the warehouse, and shipping and packing recommendations. Please note that we do not cover expenses of return shipping for refunds or exchanges.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment. Please allow up to 10-14 business days to process your refund.
Third-party purchases (refund requests)
If you have purchased your product through a source other than wegetcare.com, and you are requesting a refund, you must coordinate the return/refund with that source and according to their product return policy. Some distributors have their own return policy. Please make sure to review the source’s refund/return policy before making your purchase decision.
Exchanges
Anything you purchase on www.wegetcare.com should arrive in pristine condition. If you order the wrong size, or feel that anything in your order is damaged or defective, please contact our Customer Support to exchange your item.
Free Shipping Orders
Your account will be refunded in accordance with We Get Care 有醫靠’s return/exchange policies of 15%restock fee of the invoice.
退貨和換貨政策
我們希望您喜歡您訂購的產品。如果您出於任何原因對所購買商品不滿意，歡迎您在裝箱單或發票上註明的日期起14 天內退貨，如果直接從 www.wegetcare.com 購買，我們將全額退款（減去任何運費和手續費）。為了符合退貨資格，您的商品必須處於「新」狀態，並且所有組件（必須包括所有配件、所有包裝）以及商品必須採用收到時的原始包裝進行包裝。 ，我們無法為已使用過的牙套或翻新牙套發放積分、退款或退貨授權（*對於24 年11 月25 日至24 年12 月24 日之間進行的所有購買，退款/換貨均可截止日期為2025 年1 月15 日）。
若要開始申請退款，請聯絡客戶支援。我們將向您發送確認電子郵件，其中包含您的退貨授權號碼、倉庫郵寄地址以及運輸和包裝建議。請注意，我們不承擔退款或換貨的退貨運費。
如果您運送的物品超過 50 美元，則應考慮使用可追蹤的運送服務或購買運送保險。我們不保證一定會收到您退回的物品。
收到並檢查您的退貨後，我們將向您發送一封電子郵件，通知您我們已收到您退回的物品。退款處理完畢後，退款將自動計入您的信用卡或原始付款方式。請等待 10-14 個工作天來處理您的退款。
第三方購買（退款要求）
如果您透過 wegetcare.com 以外的來源購買了產品，並且您要求退款，則必須與該來源協調退貨/退款事宜並根據其產品退貨政策。一些經銷商有自己的退貨政策。在做出購買決定之前，請務必查看來源的退款/退貨政策。
交流
您在 www.wegetcare.com 上購買的任何物品在送達時都應保持原始狀態。如果您訂購的尺寸錯誤，或認為訂單中的任何物品損壞或有缺陷，請聯絡我們的客戶支援以換貨。
免費送貨訂單
您的帳戶將依照 We Get Care 有醫靠的退換貨政策（發票金額 15% 退貨費用）進行退款。
